SHIPPING POLICY
Last updated July 1, 2023
DE (Germany) DELIVERY Standard (DHL) €0
Free standard Orders, use code FREE_EU at check out
EU DELIVERY Standard (DHL) €0
Free standard Orders, use code FREE_EU at check out
EUROPE (outside of EU) DELIVERY Standard (DHL) €20
Free standard Orders from €400, use code FREE_EUROPE at check out
USA, CA, ASTRL, NZ, JP DELIVERY Standard (DHL) €20
Free standard Orders from €400, use code FREE_WORLD at check out
If you are eligible for free shipping, please use the respective discount code. We apologise for the inconveniences that this procedure in payment might cause.
Due to DHL surcharges for remote areas, we may have to charge orders delivered to remote areas with an extra €10 for standard delivery. You may opt to have your order delivered with international registered airmail to remote destinations without any surcharge.
We ship all orders within Germany with DHL Paket.
We ship all orders within the European Union, Europe (outside the EU) and USA, Canada, Australia, New Zealand, Japan with DHL Paket.
We ship all parcels Delivery Duties Unpaid (DDU), meaning that any customs or import duties, if applicable, are charged by DHL Standard directly once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost will be, as customs policies and import duties vary widely from country to country.
We recommend contacting your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.
Please be aware that your parcel can be also delayed by customs and subsequent charges can be applied. We have no control over this, and cannot supply any details why or for how long your parcel will be delayed.
After dispatch, you will receive a dispatch confirmation with a tracking link for your parcel to receive up to date information about your shipment.
Estimated delivery times are following (business days):
Germany | 2-3 days.
EU | 3-7 days (Up to 10 days to remote areas*).
Europe, outside the EU | Up to 7 days (Up to 14 days to remote areas*).
USA, Canada, Australia, New Zealand, Japan | Up to 14 days (Up to 30 days to remote areas*)
*For a full list of remote areas, please see DHL remote areas.
Please be aware that delays can occur due to local customs and that we aren't able to speed up this process.
If you suspect that your parcel is being delayed, please send us an e-mail at contact@hegoesfashion.com
Please note that we are not able to form a formal complaint to DHL until the parcel is 3 or more weeks delayed and / or tracking hasn't been updated for 6 days.
If a parcel has been lost, DHL / Deutsche Post own the right to allow 3 months from complaint date before a refund is being made while conducting the investigation.