RETURN POLICY

Last updated May 1, 2021 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email us at contact@hegoesfashion.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

HE_Emanuela Holder

Attn: Returns

RMA #

Grüntaler Str. 88  

Berlin, 13357  

Germany

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least seven (7) business days from the receipt of your item to process your exchange. We will notify you by email when your return has been processed. 

EXCEPTIONS    

The following items cannot be exchanged:

     ●     One-Offs
For defective or damaged products, please contact us at the contact e-mail below to arrange a refund or exchange. 

Please Note

     ●     Sale items are FINAL SALE and cannot be returned either      

QUESTIONS

If you have any questions concerning our return policy, please contact us at: 

contact@hegoesfashion.com